Ivy Tech Community College Wins Excellence in Institutional Efficiency Award

INDIANAPOLIS, Ind. – Ivy Tech Community College won the national Excellence in Institutional Efficiency Summit Award at the 2021 Salesforce Education Summit for its system-wide implementation of Tableau, Mulesoft, Marketing Cloud and EDA in just two years. The award is given to a college or university that is using Salesforce to increase operational efficiency in one or more areas of campus. Ivy Tech was selected over two other finalists, Florida State University and the University of Kentucky and was the only community college nominated for the award.

The Summit highlights global customer stories, community-driven innovation, and inspirational use cases that are driving learner and institution success in a whole new way. 

“As the only community college nominated, it is truly an honor to win one of the very top Higher Education awards from Salesforce,” said Ivy Tech Chief Information Officer Matt Etchinson. “The team built and implemented, during a pandemic, one of the most advanced CRM systems ever deployed in all of HigherEd. They worked so hard to solve complex and challenging technical problems and truly be at the forefront of innovation in HigherEd. I am so proud of Ivy Tech and everyone involved and am truly grateful for Salesforce for the incredible partnership with Ivy Tech.”

The Ivy Tech college-wide implementation of the systems used by student support teams reduced from 11 to a single screen, and thousands of applications that were once manually processed are now automated with Salesforce Education Cloud. Ivy Tech also consolidated and streamlined the application process, moving 14 different external-facing URLs into a single landing page, increasing the ease of use for students and enabling the college to track and manage data much more efficiently.

The College also vastly improved its once paper driven Health Sciences and Nursing program application. Students can now fill out an online application and if not admitted to their first-choice program, are prompted to enroll in the next best-fit program.

About Ivy Tech Community College
Ivy Tech Community College is Indiana’s largest public postsecondary institution and the nation’s largest singly accredited statewide community college system, accredited by the Higher Learning Commission. Ivy Tech has campuses throughout Indiana and also serves thousands of students annually online. It serves as the state’s engine of workforce development, offering associate degree and short-term certificate programs, and trainings that align to the needs of the community. The College also offers courses and associate degree programs that seamlessly transfer to other colleges and universities in Indiana, as well as out of state, for a more affordable route to a Bachelor’s degree.