Ivy Tech Community College Partners with Blackboard to Create Virtual Student Success Center

Blackboard Student Services Will Help College Deliver the Highest Levels of Customer Service and a Seamless Student Experience


WASHINGTON—August 29, 2012—Ivy Tech Community College, Indiana’s largest public postsecondary institution and the nation’s largest singly accredited statewide community college system, is partnering with Blackboard Inc. to provide technology-enabled solutions and virtualized support for its enrollment management efforts. This virtual “Student Success Center” will help improve the customer service experience for Ivy Tech’s students and assist the college in its efforts to enroll, retain and graduate more students.


The effort is part of a larger strategic plan at Ivy Tech called “Accelerating Greatness,” which aims to improve the experience of nearly 200,000 students it serves annually. Blackboard Student Services will assist in the management of inbound communications from students to support the entire student lifecycle, including enrollment and financial aid, admissions, registration, student accounts, and learning support.


“We have seen substantial growth in enrollments over the past few years and recognized how critical it was to focus on maintaining the highest levels of satisfaction with the services we deliver to students,” said Ivy Tech President Thomas J. Snyder. “Engaging Blackboard Student Services enables us to make improvements that deliver an immediate, engaging and personalized services experience to our students through a virtual center, while allowing our current staff to work more closely with students on campus.”


By applying technology and automation to build strong relationships with prospective students, Blackboard will help Ivy Tech inform, engage and direct them through the enrollment process – and keep them retained following matriculation. Blackboard Student Services will also provide a self-service portal to give Ivy Tech students on-demand access to key admissions, financial aid and student account information and other support services.


“With new technology, operational improvements, and caring staff armed with expertise that reflects the goals of Ivy Tech, we aim to drive increased graduation rates, retention and overall student success” said Craig Chanoff, general manager for Blackboard Student Services. “We’re excited to help Ivy Tech realize its vision of ‘Changing Lives’ and ‘Making Indiana Great’ by providing the highest levels of student engagement and support from admissions and enrollment through graduation.”


For more information about Blackboard Student Services, please visit http://www.blackboard.com/studentservices.


About Blackboard Inc.

Blackboard Inc. is a global leader in enterprise technology and innovative solutions that improve the experience of millions of students and learners around the world every day. Blackboard’s solutions allow thousands of higher education, K-12, professional, corporate, and government organizations to extend teaching and learning online, facilitate campus commerce and security, and communicate more effectively with their communities. Founded in 1997, Blackboard is headquartered in Washington, D.C., with offices in North America, Europe, Asia and Australia.


About Ivy Tech Community College
Ivy Tech Community College is the state’s largest public post-secondary institution and the nation’s largest singly-accredited statewide community college system with more than 200,000 students enrolled annually. Ivy Tech has campuses throughout Indiana. It serves as the state’s engine of workforce development, offering affordable degree programs and training that are aligned with the needs of its community along with courses and programs that transfer to other colleges and universities in Indiana. It is accredited by the Higher Learning Commission and a member of the North Central Association of Colleges and Schools.


Any statements in this press release about future expectations, plans and prospects for Blackboard represent the Company’s views as of the date of this press release. Actual results may differ materially as a result of various important factors. The Company anticipates that subsequent events and developments will cause the Company’s views to change. However, while the Company may elect to update these statements at some point in the future, the Company specifically disclaims any obligation to do so.

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